Privacy Policy
Last updated: June 15, 2026
1. Who we are
SkinByBella ("we", "us", "our") operates this website and the related online shop. This Privacy Policy explains what information we collect about you, how we use it, and the choices you have. If you have questions, contact us at hello@skinbybella.org.
2. Information we collect
- Account details — name, email, and password when you create an account.
- Order details — delivery address, phone number, items purchased, and payment reference.
- Payment receipts — files you upload to confirm a bank transfer.
- Communications — messages you send us by email or through the site.
- Usage data — basic technical information such as device type, browser, and pages visited, used to keep the site secure and improve it.
3. How we use it
- To process and deliver your orders.
- To verify payments and issue receipts.
- To respond to your enquiries and provide support.
- To send order-related emails (confirmation, status updates, receipt confirmation).
- To prevent fraud, comply with the law, and keep the service running.
4. Sharing your information
We do not sell your personal information. We share data only with trusted providers that help us run the shop — for example, our hosting and database provider, our email delivery provider, and delivery partners who fulfil your order. They are only allowed to use your data to perform services for us.
5. Data retention
We keep account and order records for as long as your account is active and for a reasonable period afterwards to meet our legal, tax, and accounting obligations. You can ask us to delete your account at any time.
6. Your rights
You have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain uses of it. To exercise any of these rights, email hello@skinbybella.org.
7. Security
We use industry-standard measures to protect your data, including encrypted connections (HTTPS), access controls on our database, and signed URLs for sensitive files such as payment receipts. No method of transmission over the internet is 100% secure, but we work hard to protect your information.
8. Cookies
We use a small number of cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings.
9. Children
Our store is intended for adults. We do not knowingly collect personal information from children under 16.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.
11. Contact
Questions or requests? Reach us via email at hello@skinbybella.org, WhatsApp at +234 813 456 0022, Instagram @skinb_ybella, or TikTok @Skinbybella5.